Utility Billing & Account Support Technician

Fayette County Administration; Fayetteville (GA); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Benefits

Job summary

Fayette County Administration is hiring a full-time Billing Clerk to support water utility billing operations. You will create new service accounts, process meter changes, and assist with final bills while ensuring accurate data entry and timely delivery.

The role also involves answering customer inquiries, coordinating with field staff for service restoration, and handling mailroom tasks. A high school diploma and basic math skills are required.

Qualifications

• Read, write, and perform basic math.
• Experience with utility billing or customer accounts preferred.
• Valid driver's license or ability to obtain one.

Responsibilities

• Handle creation of new service location accounts and customer records in billing software.
• Input meter installation and changes; ensure correct billing codes.
• Coordinate with field technicians for service restoration and meter work.
• Answer customer calls and handle inquiries about balances, usage, or accounts.
• Maintain Water System customer care email correspondence.
• Update customer information for billing delivery.
• Issue unmetered permits and monitor water usage.
• Post daily meter readings for terminated accounts.
• Assist with bulk mail processing and other mailroom tasks.

Skills

Customer service

Data entry

Billing knowledge

Attention to detail

Education

High school diploma

Tools

Billing software

Microsoft Excel

Job description

Fayette County Administration is hiring a full-time Billing Clerk to support water utility billing operations. You will create new service accounts, process meter changes, and assist with final bills while ensuring accurate data entry and timely delivery.

The role also involves answering customer inquiries, coordinating with field staff for service restoration, and handling mailroom tasks. A high school diploma and basic math skills are required.