Utility Customer Service & Billing Associate

City-of-Bentonville,-Ar-; Bentonville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Bentonville is seeking a Utility Billing Clerk to perform account maintenance for electric, water, sewer and refuse services, process payments, and answer inquiries from the public. Duties include entering data into billing software, balancing payments, and preparing adjustments.

Candidates should have a high school diploma or GED, strong computer skills (Word, Excel, Outlook), and the ability to communicate clearly by phone, email, and in person.

Qualifications

• Reading, interpreting safety rules, procedures and manuals.
• Ability to write routine reports and correspondence.
• Strong basic math and data-entry accuracy.
• Must be able to be bonded in Arkansas.

Responsibilities

• Maintain utility accounts and research inquiries from customers.
• Process payments for utility and City services.
• Enter information into billing software; balance payments.
• Answer phone, email, and in-person inquiries about accounts.
• Set up, transfer and terminate utility services.
• Communicate with staff and customers by radio, in person, phone, and email.

Skills

Language skills

Math skills

Reasoning ability

Computer skills

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

City of Bentonville is seeking a Utility Billing Clerk to perform account maintenance for electric, water, sewer and refuse services, process payments, and answer inquiries from the public. Duties include entering data into billing software, balancing payments, and preparing adjustments.

Candidates should have a high school diploma or GED, strong computer skills (Word, Excel, Outlook), and the ability to communicate clearly by phone, email, and in person.