Utility Billing & Accounts Specialist

Town of Thompson's Station; Tennessee; Hybrid; USD 34,000 - 41,000; Part time

Job summary

The Town of Thompson's Station in Tennessee is seeking a detail-oriented Utility Billing Clerk to support the Wastewater department by handling customer accounts, preparing monthly bills, posting payments, and providing courteous service.

The role requires a high school diploma or GED, familiarity with Excel/Word/Outlook, and the ability to attend meetings, proofread, and meet due dates. This part-time on-site role may include evenings and special operations support.

Qualifications

• High school diploma or GED is required; associate degree in business/finance preferred.
• Experience with billing, accounting, or customer service is advantageous.
• Proficiency with Excel, Word, and Outlook; strong proofreading and attention to detail.

Responsibilities

• Billing and Account Management: prepare and issue monthly utility bills, enter readings, calculate charges, and maintain customer records.
• Payment Processing: accept payments, post to accounts, and reconcile discrepancies.
• Customer Service: respond to billing inquiries, service activation/termination, and resolve disputes.
• Data and Reporting: maintain records per Town policies and generate billing/collections reports.
• Operational Support: coordinate with Finance, Wastewater, IT, Public Works; assist with software upgrades and meter readings.

Skills

Attention to detail

Communication skills

Time management

Team collaboration

Meeting attendance

Education

High School diploma or GED

Associate degree in business or finance (preferred)

Tools

Excel

Word

Outlook

Job description

The Town of Thompson's Station in Tennessee is seeking a detail-oriented Utility Billing Clerk to support the Wastewater department by handling customer accounts, preparing monthly bills, posting payments, and providing courteous service.

The role requires a high school diploma or GED, familiarity with Excel/Word/Outlook, and the ability to attend meetings, proofread, and meet due dates. This part-time on-site role may include evenings and special operations support.