Utility Billing Specialist

Wilson County Government; South Wilson (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

Wilson County Government is seeking a Utility Billing Specialist in the Utilities Department. The role handles customer inquiries, processes payments, and maintains billing records with limited supervision from the Water System Director.

The position requires a high school diploma or GED and experience in customer service or billing operations. Candidates should be able to work accurately with computer systems, handle payments, and maintain organized files for efficient service delivery.

Qualifications

• High school diploma or GED with experience in customer service, billing or collections.
• Basic computer and data entry skills required.
• Ability to work with the public and maintain records.

Responsibilities

• Assist customers with billing questions and adjustments.
• Receive, post and record payments and set up utility accounts.
• Enter meter readings and update customer data in the system.
• Prepare and mail utility bills and maintain filing systems.
• Process mail and manage office supplies.

Skills

Clerical knowledge

Accounting terminology

Customer service

Data entry

Mathematical calculations

Interpersonal communication

Billing operations

Education

High school diploma or GED

Tools

MS Office

Job description

WILSON COUNTY JOB DESCRIPTION

JOB TITLE: UTILITY BILLING SPECIALIST

UTILITIES DEPARTMENT

FLSA: Non-exempt

GENERAL STATEMENT OF JOB

Performs intermediate technical and administrative support work receiving, processing, recording and accounting for utility revenues, processing customer service requests and billings, preparing and maintaining computerized records system, preparing and maintaining files and records, does related work as required. Work is performed under the limited supervision of the Water System Director.

SPECIFIC DUTIES AND RESPONSIBILITIES

Essential Job Functions

• Assists customers with utility bill questions; responds to routine inquiries and/or complaints; makes adjustments where appropriate.
• Receives, receipts and posts payments received at the counter and through the mail; sets up utility accounts; prepares customer accounts for meter readings; prepares file folders and files utility customer information.
• Enters meter readings and other data into computer system; analyzes meter readings for accuracy.
• Prepares and mails utility bills; maintains information for service changes and requests.
• Counts and balances cash drawer; prepares records and deposit information.
• Performs various office assistance tasks as required; types correspondence; assists with processing certified letters or mailings; prepares and maintains files; prepares and disseminates various reports.
• Receives and processes incoming and outgoing mail.
• Reviews, sorts and stuffs bills to ensure proper mailing.
• Orders and maintains inventory of office supplies.
• Performs other related work as required.

MINIMUM TRAINING AND EXPERIENCE

High school diploma or GED and minimal experience in customer service, collections or billing operations involving heavy public contact, or equivalent combination of education and experience.

MINIMUM QUALIFICATIONS OR STANDARDS

REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

PHYSICAL REQUIREMENTS

Must be physically able to operate a variety of machinery and equipment including computers, typewriters, copiers, facsimile machines, calculators, two-way radios, tape recorders, blue-line copiers, etc. Must be physically able to operate a motor vehicle. Requires the ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Work usually requires sitting most of the time, but may involve walking or standing for brief periods of time.

Data Conception

Requires the ability to compare and/or judge the readily observable, functional, structural or composite characteristics (whether similar or divergent from obvious standards) of data, people or things.

Interpersonal Communication

Requires the ability to speak and/or signal people to conveyor exchange information. Includes giving instructions, assignments or directions to subordinates or assistants.

Language Ability

Requires the ability to read a variety of reports, correspondence, tickets, checks, invoices, records, forms, manuals, policies, etc. Requires the ability to prepare correspondence, reports, forms, billing statements, purchase orders, ledgers, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to people with poise, voice control and confidence.

Intelligence

Requires the ability to apply rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic or schedule form.

Verbal Aptitude

Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages, including computer, personnel, mechanical, water and accounting terminology.

Numerical Aptitude

Requires the ability to utilize mathematical formulas; to add and subtract; to multiply and divide; to calculate decimals and percentages; to interpret graphs.

Form/Spatial Aptitude

Requires the ability to inspect items for proper length, width and shape.

Motor Coordination

Requires the ability to coordinate hands and eyes rapidly and accurately in using office equipment.

Manual Dexterity

Requires the ability to handle a variety of items such as office equipment. Must have minimal levels of eye/hand/foot coordination.

Color Discrimination

Does not require the ability to differentiate between colors and shades of colors.

Interpersonal Temperament

Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with persons acting under stress.

Physical Communication

Requires the ability to talk and hear: (Talking: expressing or exchanging ideas by means of spoken words. Hearing: perceiving nature of sounds by ear.) Must be able to communicate via telephone and two-way radio.

KNOWLEDGE, SKILLS AND ABILITIES

• General knowledge of clerical and accounting terminology, methods, procedures and equipment.
• General knowledge of standard office procedures, practices and equipment.
• General knowledge of utility service connection and termination procedures and customer billing, collecting and adjusting methods and procedures.
• General knowledge of personal computer operation and associated software.
• Skill in the use of a variety of office and data processing equipment
• Ability to understand and follow oral and written directions.
• Ability to follow detailed work procedures.
• Ability to post accounts and to perform mathematical computations with speed and accuracy.
• Ability to exercise considerable tact, courtesy and firmness in frequent contact with the general public.
• Ability to establish and maintain effective working relationships as necessitated by work assignments.

Special Note: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Last Revised: 12/30/2014