Utilities Customer Service & Payments Specialist

City-of-Yuma,-A; Yuma (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Yuma is seeking a Customer Service Specialist for the Finance Department to handle utility service payments and related clerical tasks. Under supervision, you will initiate, terminate, and transfer city account services and resolve billing issues for customers.

Essential duties include answering calls and emails, data entry, balancing cash, updating files, and maintaining confidentiality while delivering courteous service to residents and City staff.

Qualifications

• High School Diploma or GED equivalent and 1 year of cash handling and customer service.
• Bilingual English/Spanish preferred.
• Ability to operate a computer, perform data entry and 10-key.

Responsibilities

• Provide customer service, information and assistance to customers.
• Process payments, balance cash drawer and prepare cash reports.
• Open and close accounts and update records in the computer system.
• Answer calls and emails; dispatch field personnel and coordinate response.
• Maintain confidentiality and follow city policies and procedures.

Skills

Customer service

Cash handling

Data entry

10-key

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

City of Yuma is seeking a Customer Service Specialist for the Finance Department to handle utility service payments and related clerical tasks. Under supervision, you will initiate, terminate, and transfer city account services and resolve billing issues for customers.

Essential duties include answering calls and emails, data entry, balancing cash, updating files, and maintaining confidentiality while delivering courteous service to residents and City staff.