Utilities Customer Service & Billing Specialist

YUMA; Yuma (AZ); Sur place; USD 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

ASRS retirement

Medical, dental, and vision insurance

Life insurance

Paid leave and holidays

Résumé du poste

The City of Yuma is seeking a Customer Service Specialist to support the Finance Department. You will provide customer service, process utility payments, and perform basic clerical duties under supervision while helping maintain accurate accounts.

Key duties include answering calls and emails, updating records, handling cash, and balancing the cash drawer. Bilingual English/Spanish is preferred; a high school diploma or GED is required. This is a full-time, benefits-eligible position.

Qualifications

• High School Diploma or GED; plus at least one year of cash handling and customer service experience.
• Bilingual English/Spanish is preferred.

Responsabilités

• Provides customer service and information to City customers.
• Answers calls and emails; gathers details and directs to appropriate personnel.
• Opens and closes accounts; processes payments and balances cash drawer.
• Performs basic clerical duties and data entry; maintains records.
• Maintains confidentiality and adheres to City policies.

Connaissances

Cash handling

Customer service

Data entry

Bilingual English/Spanish (preferred)

Formation

High School Diploma or GED

Outils

Accounting software / City systems

Description du poste

The City of Yuma is seeking a Customer Service Specialist to support the Finance Department. You will provide customer service, process utility payments, and perform basic clerical duties under supervision while helping maintain accurate accounts.

Key duties include answering calls and emails, updating records, handling cash, and balancing the cash drawer. Bilingual English/Spanish is preferred; a high school diploma or GED is required. This is a full-time, benefits-eligible position.