Utility Billing & Customer Support Specialist

City Of Fellsmere; Fellsmere (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

City Of Fellsmere is seeking a reliable Clerk to support the utilities window, process payments, and maintain customer records. You will handle cash, checks, and card payments, assist with account setup, and respond to billing inquiries.

Responsibilities include data entry, daily reconciliation, and preparing routine reports while ensuring accuracy and compliance with City policies. Reports to the Finance Director.

Qualifications

• High School diploma and 2 years of responsible experience in computerized accounting or banking, or equivalent combination of education and experience.
• Must possess a valid Florida driver’s license.
• Spanish language ability preferred but not required.

Responsibilities

• Process utility payments and post payments to customer accounts.
• Maintain accurate customer records and reconcile daily receipts.
• Handle cash, checks, and credit card payments at the utilities window.
• Assist with permits, building applications, and business tax receipts.
• Perform data entry, filing, and generation of routine reports.
• Adhere to City policies and procedures and assist the Finance Director as needed.

Skills

Customer service

Cash handling

Data entry

Attention to detail

Multitasking

Communication skills

Education

High School diploma or equivalent

Tools

Computers

Calculators

Copiers

Typewriters

Job description

City Of Fellsmere is seeking a reliable Clerk to support the utilities window, process payments, and maintain customer records. You will handle cash, checks, and card payments, assist with account setup, and respond to billing inquiries.

Responsibilities include data entry, daily reconciliation, and preparing routine reports while ensuring accuracy and compliance with City policies. Reports to the Finance Director.