Utilities Customer Service & Billing Specialist

City of Yuma; Yuma (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

City of Yuma is seeking a Customer Service Specialist to support the Finance Department in processing utility payments and providing excellent customer service. The role involves clerical duties, data entry, and basic accounting tasks within a city office environment.

Under supervision, the specialist will manage accounts, handle payments, resolve billing issues, and maintain confidentiality while upholding city policies and customer-first service standards.

Qualifications

• High School Diploma or GED equivalent.
• 1 year of cash handling and customer service experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Provides customer service, information and assistance to customers.
• Resolves problems within the scope of authority using departmental policies.
• Answers calls and emails; gathers details, prioritizes requests, and dispatches necessary personnel.
• Opens and closes accounts; adjusts customer accounts per policies.
• Performs basic clerical duties, including data entry and record keeping.
• Performs basic math; processes payments; balances and maintains cash drawer; prepares cash reports.
• Updates and maintains computer databases and files.
• Exhibits initiative and professional conduct; supports City-Customer relations and policies.

Skills

Cash handling

Customer service

Data entry/typing

Phone handling

English communication

Problem solving

Cashiering

Education

High School Diploma or GED

Job description

City of Yuma is seeking a Customer Service Specialist to support the Finance Department in processing utility payments and providing excellent customer service. The role involves clerical duties, data entry, and basic accounting tasks within a city office environment.

Under supervision, the specialist will manage accounts, handle payments, resolve billing issues, and maintain confidentiality while upholding city policies and customer-first service standards.