Utilities Customer Care Specialist

Huntsville Utilities; Huntsville (AL); On-site; USD 30,000 - 38,000; Full time

Job summary

Huntsville Utilities in Huntsville, AL, is seeking a customer service professional to assist customers by phone and in person with inquiries, rates, billing processes, and service requests to connect, disconnect, or modify services.

The role requires courteous communication, accuracy in handling deposits and fees, and the ability to promote available customer services programs while maintaining records of all transactions.

Qualifications

• Assists customers by phone and in person with inquiries, rates, billing.
• Communicates clearly to explain policies and service options.
• Handles requests to connect, disconnect, transfer or modify services.

Responsibilities

• Keeps customers informed on account status and billing cycles.
• Quotes deposits and fees under policy.
• Obtains information to collect debts and security deposits.
• Promotes customer services programs and options.
• Processes requests for new service and online inquiries.

Skills

Customer service

Communication

Multitasking

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Huntsville Utilities in Huntsville, AL, is seeking a customer service professional to assist customers by phone and in person with inquiries, rates, billing processes, and service requests to connect, disconnect, or modify services.

The role requires courteous communication, accuracy in handling deposits and fees, and the ability to promote available customer services programs while maintaining records of all transactions.