Utilities Customer Care Specialist - Billing & Service

Cullman Chamber; Cullman, Northern (AL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

The Cullman Power Board is seeking a Customer Service Representative (CSR) to serve as the primary contact for customers, handling account services, billing inquiries, and service requests in person, by phone, and by email.

This role requires a professional demeanor, sound judgment, and strong attention to detail, as the CSR directly represents the Utilities Board’s commitment to reliable, respectful customer service. A minimum of two years in customer service is required.

Qualifications

• Education: A High School diploma or GED is required; an Associate's degree or higher is preferred.
• Experience: A minimum of two (2) years of similar or related customer service experience is required.
• Experience in financial/banking or utility sectors is preferred but not required.
• Ability to work well with internal and external customers.
• Ability to build and maintain relationships with customers and co-workers.
• Excellent time-management, planning, and organizational skills.
• Excellent oral and interpersonal communication skills.
• Proficient Windows PC skills.

Responsibilities

• Handle customer service inquiries from walk-in and call-in customers, as well as email requests, with a professional and friendly attitude.
• Establish and maintain customer accounts; monitor and ensure accuracy of account information; process start/cancel/change service requests.
• Obtain information to begin/discontinue service; verify credit and deposit information.
• Participate in collection and disconnection processes per company rules.
• Review write-off files to determine debt; discuss repayment with applicants.
• Contact coworkers to assist with investigations, meter readings, or disconnections.
• Follow supervisor directions; attend required trainings; six-month progress review.
• Maintain knowledge of penalty due dates and billing cycles.

Skills

Customer collaboration

Relationship building

Time management

Oral & interpersonal communication

PC proficiency

Education

High School diploma or GED

Associate's degree or higher preferred

Job description

The Cullman Power Board is seeking a Customer Service Representative (CSR) to serve as the primary contact for customers, handling account services, billing inquiries, and service requests in person, by phone, and by email.

This role requires a professional demeanor, sound judgment, and strong attention to detail, as the CSR directly represents the Utilities Board’s commitment to reliable, respectful customer service. A minimum of two years in customer service is required.