Customer Experience Specialist

Amwaste LLC; Alabaster (AL); On-site; USD 32,000 - 44,000; Full time

Job summary

Amwaste LLC in Alabama is seeking a Customer Service Specialist to apply knowledge of our services and policies to provide efficient and courteous service by phone or in person. You will observe service standards and assist with billing, accounts, and service options.

Responsibilities include answering calls, providing information on collections, rates, and account status; recording data; coordinating with other departments; and participating in training to improve processes and safety.

Qualifications

• High School Diploma or GED preferred.
• Two years related experience and/or training in office or public contact work.

Responsibilities

• Answers the telephone or greets the customer.
• Provides prompt and correct information about collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through a combination of telephone service, data entry, billing, balancing and reconciling customer payments.
• Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety.

Education

High School Diploma or GED

Two years related experience and/or training in office or public contact work

Job description

Amwaste LLC in Alabama is seeking a Customer Service Specialist to apply knowledge of our services and policies to provide efficient and courteous service by phone or in person. You will observe service standards and assist with billing, accounts, and service options.

Responsibilities include answering calls, providing information on collections, rates, and account status; recording data; coordinating with other departments; and participating in training to improve processes and safety.