Utility Billing & Customer Care Specialist

City of Auburn; Auburn (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Auburn seeks a Customer Service Representative-UBO to support the Utility Billing Office. This full-time role reports to the Customer Service Supervisor and requires handling inquiries, account maintenance, and payments.

Applicants should have strong communication, basic accounting, and computer skills; knowledge of utility billing preferred; six months of experience and a high school diploma are minimum requirements.

Qualifications

• High school diploma or equivalent; six (6) months’ experience.
• Knowledge of utility billing policies and procedures.
• Knowledge of Microsoft Word, Excel, PowerPoint.
• Ability to meet and deal with the public in a courteous manner.
• Ability to work independently and manage time effectively.

Responsibilities

• Assists utility customers in person, by telephone and by email.
• Establishes and closes utility accounts and performs account maintenance.
• Processes daily customer payment batches; prepares batch reconciliations, deposits, and reports.
• Reviews, calculates, and processes high bill adjustment requests.
• Performs other related job duties as assigned.

Skills

Customer service

Data entry

Communication

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

The City of Auburn seeks a Customer Service Representative-UBO to support the Utility Billing Office. This full-time role reports to the Customer Service Supervisor and requires handling inquiries, account maintenance, and payments.

Applicants should have strong communication, basic accounting, and computer skills; knowledge of utility billing preferred; six months of experience and a high school diploma are minimum requirements.