Customer Care & Billing Specialist

Amwaste LLC; Birmingham (AL); On-site; USD 32,000 - 40,000; Full time

Job summary

Amwaste LLC in Birmingham, AL is seeking a Customer Service Specialist to handle inquiries by phone and in person, delivering courteous service and accurate information on accounts, billing, and services.

The role emphasizes strong communication, data entry, and collaboration with other teams to maintain service standards and resolve issues efficiently. High school diploma preferred; 2 years call center experience recommended.

Qualifications

• High school diploma or GED preferred.
• Two years related experience in a call center.

Responsibilities

• Answers the telephone or greets the customer.
• Provides prompt and correct information about collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through a combination of telephone service, data entry, billing, balancing and reconciling payments.
• Communicates with customers and colleagues about service standards and options.
• Maintains records, prepares reports and performs clerical duties.
• Expedites communications between customers and co-workers to coordinate services and account status.
• Participates in training related to customer service work processes and safety.

Skills

Customer service

Communication

Telephone skills

Education

High School Diploma or GED

Job description

Amwaste LLC in Birmingham, AL is seeking a Customer Service Specialist to handle inquiries by phone and in person, delivering courteous service and accurate information on accounts, billing, and services.

The role emphasizes strong communication, data entry, and collaboration with other teams to maintain service standards and resolve issues efficiently. High school diploma preferred; 2 years call center experience recommended.