Utility Customer Care Specialist

City of Lincoln; Benton (AR); On-site; USD 42,000 - 55,000; Full time

Job summary

City of Lincoln seeks a detail-oriented individual to receive and process applications for new utility services, handle disconnects and transfers, and process payments. The role focuses on accurate account setup and customer service.

Typical duties include answering inquiries, maintaining accounts, setting up payments and deposits, and ensuring up-to-date records in a busy office environment. Strong basic computer skills and reliable, professional communication are essential.

Qualifications

• Moderate knowledge of computer fundamentals and business software.
• Skilled in use of office equipment including copy machines, 10-key, computers, and postage machine.
• Ability to work with the public in a patient and understanding manner.
• Ability to communicate effectively both orally and in writing.
• Ability to count money and give change accurately.

Responsibilities

• Answers phone and provides information concerning utility services and monthly billings.
• Processes applications for new accounts and requests for disconnects or transfer of services.
• Accepts deposits for commercial and residential properties.
• Sets up bank drafts on customer accounts.
• Maintains accounts, assist with online accounts, and customer information, etc.

Skills

Computer basics

Office equipment

Public interaction

Communication skills

Cash handling

Education

High school diploma or GED

Tools

10-key keypad

Office software

Job description

City of Lincoln seeks a detail-oriented individual to receive and process applications for new utility services, handle disconnects and transfers, and process payments. The role focuses on accurate account setup and customer service.

Typical duties include answering inquiries, maintaining accounts, setting up payments and deposits, and ensuring up-to-date records in a busy office environment. Strong basic computer skills and reliable, professional communication are essential.