User Support Specialist: Tech Help & Training

Course Advisor; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Course Advisor is seeking a Computer User Support Specialist to provide technical assistance to clients via person, phone, or electronically. The role involves developing training materials, installing software and hardware, and troubleshooting computer problems. Ideal candidates will possess strong critical thinking, active listening, and problem-solving skills. This position supports both hardware and software needs, ensuring effective user experiences across various platforms and applications.

Responsibilities

• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Read trade magazines and technical manuals to maintain knowledge of hardware and software.
• Hire, supervise, and direct workers engaged in special project work.
• Install and perform minor repairs to hardware, software, or peripheral equipment.
• Refer major hardware or software problems to vendors for service.
• Enter commands and observe system functioning to verify correct operations.

Skills

Reading Comprehension

Active Listening

Speaking

Critical Thinking

Complex Problem Solving

Writing

Job description

Course Advisor is seeking a Computer User Support Specialist to provide technical assistance to clients via person, phone, or electronically. The role involves developing training materials, installing software and hardware, and troubleshooting computer problems. Ideal candidates will possess strong critical thinking, active listening, and problem-solving skills. This position supports both hardware and software needs, ensuring effective user experiences across various platforms and applications.