Computer User Support Specialists

Course Advisor; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Course Advisor is seeking a Computer User Support Specialist to provide technical assistance to clients via person, phone, or electronically. The role involves developing training materials, installing software and hardware, and troubleshooting computer problems. Ideal candidates will possess strong critical thinking, active listening, and problem-solving skills. This position supports both hardware and software needs, ensuring effective user experiences across various platforms and applications.

Responsibilities

• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Read trade magazines and technical manuals to maintain knowledge of hardware and software.
• Hire, supervise, and direct workers engaged in special project work.
• Install and perform minor repairs to hardware, software, or peripheral equipment.
• Refer major hardware or software problems to vendors for service.
• Enter commands and observe system functioning to verify correct operations.

Skills

Reading Comprehension

Active Listening

Speaking

Critical Thinking

Complex Problem Solving

Writing

Job description

Computer User Support Specialist

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Responsibilities

• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
• Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Enter commands and observe system functioning to verify correct operations and detect errors.

Skills Needed

• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking: Talking to others to convey information effectively.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Writing: Communicating effectively in writing as appropriate for the needs of the audience.