End User Support Specialist – Tech Help & Training

Santander Bank, N.A.; New York (NY); On-site; USD 115,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Career development opportunities

Job summary

A leading financial services organization is seeking an Associate, End User Support to provide technical assistance for clients. You will support hardware, software, and enterprise tools while ensuring a great user experience. This role requires strong customer service skills and at least 5 years of experience in PC support. Excellent problem-solving and communication skills are essential. Competitive salary and benefits offered.

Qualifications

• 5+ years experience with client (PC) technologies and support services.
• Ability to work independently and manage multiple tasks.
• CompTIA A+ or similar certification preferred.

Responsibilities

• Provide technical support to users via phone and on-site.
• Perform hardware diagnostics and coordinate repairs.
• Create and maintain user documentation for common technology issues.

Skills

Client (PC) technologies support

Communication of technical information

Problem solving

Customer service focus

Windows OS support

Education

Bachelor's Degree in Computer Science or equivalent

Tools

IT helpdesk ticketing software

ServiceNow

Job description

A leading financial services organization is seeking an Associate, End User Support to provide technical assistance for clients. You will support hardware, software, and enterprise tools while ensuring a great user experience. This role requires strong customer service skills and at least 5 years of experience in PC support. Excellent problem-solving and communication skills are essential. Competitive salary and benefits offered.