End User Support Specialist

Capstone IT; Kansas City (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Capstone IT is seeking an End User Support Technician in Kansas City, MO. This role involves installing, configuring, and maintaining computer systems while providing both hands-on and remote support. Candidates must have a high school diploma or GED, with skills in troubleshooting hardware/software and experience with ServiceNow or ticketing systems. Strong communication and organizational skills are essential. The position offers a fast-paced IT environment focused on excellent customer service.

Qualifications

• Knowledge of computer hardware and operating systems.
• Strong communication and organizational skills.
• Ability to work independently and in teams.
• Self-starter with strong problem-solving skills.

Responsibilities

• Provide technical support (in-person and remote).
• Install, configure, and maintain computer systems.
• Troubleshoot hardware, software, and AV issues.
• Manage and resolve ServiceNow tickets.
• Set up new hire workstations and office moves.
• Maintain inventory of IT devices.
• Document solutions and update knowledge base.
• Assist with software installations and licensing.
• Collaborate with IT teams on complex issues.

Skills

Hardware & OS troubleshooting

ServiceNow or ticketing systems

Education

High School Diploma or GED

Job description

Capstone IT is helping our client to find an End User Support Technician who will be responsible for installing, configuring, and maintaining computer systems while providing hands‑on and remote technical support to employees and consultants. This role focuses heavily on troubleshooting hardware/software issues, managing support tickets, and delivering excellent customer service in a fast‑paced IT environment.

Top 4 Skills

• Hardware & OS troubleshooting
• ServiceNow or ticketing systems

Responsibilities

• Provide technical support (in-person and remote)
• Install, configure, and maintain computer systems
• Troubleshoot hardware, software, and AV issues
• Manage and resolve ServiceNow tickets
• Set up new hire workstations and office moves
• Maintain inventory of IT devices
• Document solutions and update knowledge base
• Assist with software installations and licensing
• Collaborate with IT teams on complex issues

Qualifications

• High School Diploma or GED required
• Knowledge of computer hardware and operating systems
• Strong communication and organizational skills
• Ability to work independently and in teams
• Self‑starter with strong problem‑solving skills