Computer User Support Specialist (Journeyman) - 304687

DNI (Delaware Nation Industries); Patterson (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

100% coverage of employee benefit premiums

Matching 401K

Short- and Long-Term Disability

Pet Insurance

Professional Development/Education Reimbursement

Parking and Transit Benefits

Job summary

DNI (Delaware Nation Industries) is seeking a Computer User Support Specialist (Journeyman) to provide advanced technical support to users. The role involves troubleshooting complex hardware and software issues, conducting training sessions, and ensuring optimal performance of IT systems.

The ideal candidate will have at least 3 years of experience in computer support, a high school diploma, and relevant certifications like A+, Network+, or Security+. Benefits include full medical coverage, matching 401K, and professional development support.

Qualifications

• 3+ years of experience in computer support with a focus on customer service.
• Ability to troubleshoot installations and maintain hardware/software systems.
• Must have or be eligible to obtain a Secret clearance from the U.S. Government.

Responsibilities

• Provide tiered support to users, identifying and resolving hardware/software issues.
• Assist in the setup, configuration, and maintenance of computer systems and equipment.
• Conduct training sessions for users on best practices for software and hardware.

Skills

Customer service expertise

Problem-solving skills

Strong communication skills

Education

High School Diploma or equivalent

Tools

A+

Network+

Security+

Job description

Summary

The Computer User Support Specialist (Journeyman) is responsible for delivering advanced technical support and assistance to users within the organization. This role involves diagnosing and resolving complex hardware and software issues, providing training, and supporting the installation and maintenance of IT systems. The Specialist serves as a key resource for troubleshooting, ensuring user satisfaction, and optimizing the performance of computer systems.

Key Responsibilities

• Provide tiered support to users, identifying, troubleshooting, and resolving hardware and software issues
• Assist in the setup, configuration, and maintenance of computer systems, printers, and networking equipment
• Maintain detailed documentation of support requests, resolutions, and user training materials
• Conduct training sessions and provide guidance to users on best practices for using software applications and hardware
• Work closely with other IT staff to manage and implement system upgrades and enhancements
• Keep abreast of new technologies and industry best practices to ensure the currency of support services

Work Environment

This position operates in an office setting, with potential instances requiring travel for on‑site support.

Requirements

• High School Diploma or equivalent
• Proven experience (3+ years) in computer support, with a focus on customer service
• Relevant certifications such as A+, Network+, or Security+ are preferred
• Experience with troubleshooting, installations, and maintaining hardware and software systems

Desirable Attributes

• Strong problem‑solving skills and the ability to handle multiple tasks simultaneously
• Excellent verbal and written communication skills
• Ability to work independently as well as collaboratively in a team environment

Security Clearance

Must have or be eligible to obtain a Secret clearance from the U.S. Government.

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short‑ and Long‑Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.