User-Focused Tech Support Specialist

Rtideals; South Dakota; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental, vision

Paid holidays

Generous PTO plan

Job summary

Rtideals is seeking a dedicated Technical Support Specialist to join our team in South Dakota. The ideal candidate will excel in providing assistance for computer systems and software, and have a commitment to excellent customer service.

You will be responsible for resolving technical problems, training users, and maintaining system performance. We offer a competitive salary with benefits including 401(k), medical, dental, and generous PTO.

Qualifications

• Experience in customer service and technical support.
• A+, Network+, and Security+ certifications preferred.
• Ability to work efficiently within a team.

Responsibilities

• Provide technical assistance for computer systems and software.
• Train users on computer systems usage.
• Maintain daily performance of computer systems.
• Diagnose and resolve technical problems.
• Manage tickets and monitor events.

Skills

Technical assistance and support

Customer service skills

Verbal communication

Problem-solving

Teamwork

Job description

Rtideals is seeking a dedicated Technical Support Specialist to join our team in South Dakota. The ideal candidate will excel in providing assistance for computer systems and software, and have a commitment to excellent customer service.

You will be responsible for resolving technical problems, training users, and maintaining system performance. We offer a competitive salary with benefits including 401(k), medical, dental, and generous PTO.