IT Help Desk Specialist

1rti; Omaha (NE); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with match

Medical

Dental

Vision

Paid holidays

Generous PTO

Job summary

Riverside Technologies, Inc. (RTI) is seeking an IT support specialist to provide on-site technical assistance for customers, including hardware, software, and network issues. You will guide novices through tasks, diagnose problems, and ensure systems run smoothly.

The ideal candidate has strong customer service skills, clear communication, and the ability to work well in a team. RTI offers a competitive salary, benefits, and opportunities for growth.

Qualifications

• Regular, reliable attendance
• Excellent customer service skills
• Strong verbal communication and problem-solving skills
• Ability to work efficiently within a team
• Bilingual a plus
• Must be available for varying shifts depending on customers' needs
• Must pass drug screening and background check
• 1-year experience in similar role preferred but not required
• A+, Network+, and Security+ certifications preferred but not required

Responsibilities

• Providing technical assistance and support on site for customer questions and issues related to computer systems, software, and hardware
• Training computer users on basic usage of computer systems
• Maintaining daily performance of computer systems
• Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
• Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
• Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Responding to questions from customers seeking help either via email, in person, or over the phone
• Using systems management tools to monitor events, manage ticket system, and ensure clients' environments are running optimally
• Performing other related duties as assigned

Skills

Customer service

Verbal communication

Problem-solving

Teamwork

Bilingual

Education

A+, Network+, Security+ certifications (preferred)

Job description

Description

Do you love solving problems that others can't fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people. If this describes you, we welcome your application!

What You'll Be Doing:

• Providing technical assistance and support on site for customer questions and issues related to computer systems, software, and hardware
• Training computer users on basic usage of computer systems
• Maintaining daily performance of computer systems
• Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
• Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
• Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Responding to questions from customers seeking help either via email, in person, or over the phone
• Using systems management tools to monitor events, manage ticket system, and ensure clients' environments are running optimally
• Performing other related duties as assigned

Requirements

What You'll Need To Be Successful:

• Regular, reliable attendance
• A+, Network+, and Security+ certifications preferred but not required
• 1-year experience in similar role preferred but not required
• Must be available for varying shifts depending on customers' needs
• Excellent customer service skills
• Strong verbal communication and problem-solving skills
• Ability to work efficiently within a team
• Must be able to pass drug screening and background check
• Bilingual a plus

About us:

Riverside Technologies, Inc. (RTI) is the next generation of an IT service provider. Beyond specializing in solutions- managed services, IT hardware, warehouse services, and technology deployment- we add our blend of passion, creativity, and teamwork. RTI works alongside various industries nationwide. We started out working primarily within the education industry. After years of experience assisting hundreds of schools, we consider education to be one of our specialties. While we continue to focus on our education customers, we have also expanded our solutions to small and midsize businesses, commercial clients, government entities, and more. RTI customers receive customized and integrated IT guidance, expert communications from beginning to end, and significant savings of time and money.

What You Can Look Forward to:

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

• PASSION: A passionate work environment - we are passionate about finding unique, creative solutions to our customers' challenges.
• CREATIVITY: A creative environment with creative people - we enjoy finding creative solutions to different challenges.
• TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.