IT Help Desk Pro: Solve Tech, Train Users

Rtideals; Indiana (PA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental, vision insurance

Paid holidays

Generous PTO plan

Job summary

Rtideals in Indiana, Pennsylvania, is seeking a technical support specialist who enjoys solving complex computer issues and assisting users. The role requires providing onsite support, training users, and maintaining system performance.

Ideal candidates will possess excellent customer service and communication skills, with the ability to address technical problems effectively. A competitive salary, 401(k), and health benefits are offered in a creative and teamwork-oriented environment.

Qualifications

• Regular, reliable attendance.
• Must pass drug screening and background check.
• Available for varying shifts depending on customers’ needs.

Responsibilities

• Providing onsite technical assistance and support.
• Training users on basic usage of computer systems.
• Maintaining daily performance of computer systems.
• Resolving technical problems with networks.
• Responding to customer questions via various methods.

Skills

Customer service skills

Verbal communication skills

Problem-solving skills

Bilingual

Education

A+, Network+, and Security+ certifications

1-year experience in a similar role

Job description

Rtideals in Indiana, Pennsylvania, is seeking a technical support specialist who enjoys solving complex computer issues and assisting users. The role requires providing onsite support, training users, and maintaining system performance.

Ideal candidates will possess excellent customer service and communication skills, with the ability to address technical problems effectively. A competitive salary, 401(k), and health benefits are offered in a creative and teamwork-oriented environment.