IT Help Desk Pro — User Support & Diagnostics

Riverside Technologies Inc; Omaha (NE); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Generous PTO

Job summary

Riverside Technologies, Inc. in Omaha, NE seeks an on-site IT Support Specialist to help customers with computer systems and networks. You will assist users, troubleshoot hardware and software, and ensure stable operation of client environments.

Ideal candidates have customer service skills, basic certifications (A+, Network+, Security+ preferred), and are comfortable working varied shifts. Join RTI to deliver practical IT solutions and teamwork.

Qualifications

• Customer-focused problem solving and communication skills.
• Ability to explain complex issues to novices clearly.
• Must pass background check and drug screening.
• Availability for varying shifts.

Responsibilities

• Provide on-site technical assistance and support for computer systems, software, and hardware.
• Train users on basic computer usage.
• Maintain daily performance of computer systems.
• Install, modify, repair, and maintain hardware, software, workstations, and servers.
• Run diagnostics to identify problems and resolve them.
• Troubleshoot LAN, WAN, and other networks.
• Assist customers via email, in person, or phone.
• Use systems management tools to monitor events and manage ticketing.
• Perform other related duties as assigned.

Skills

Customer service

Verbal communication

Problem solving

Teamwork

Bilingual a plus

Job description

Riverside Technologies, Inc. in Omaha, NE seeks an on-site IT Support Specialist to help customers with computer systems and networks. You will assist users, troubleshoot hardware and software, and ensure stable operation of client environments.

Ideal candidates have customer service skills, basic certifications (A+, Network+, Security+ preferred), and are comfortable working varied shifts. Join RTI to deliver practical IT solutions and teamwork.