User-First IT Desktop Support (Windows & Mac) Mon-Fri

Beacon Hill; Columbus (OH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Federal and state leave programs

Job summary

A leading IT staffing firm is seeking an IT Desktop Support Professional to assist users with technical support issues including hardware and software problems. This role requires 3+ years of technical support experience and strong communication skills. The ideal candidate will provide in-person support in a collaborative environment from Monday to Friday. A Bachelor's degree or IT certifications are preferred but not mandatory. This position offers a full-time employment opportunity with a comprehensive benefits package.

Qualifications

• 3+ years of experience in a Technical Support or Desktop role.
• Experience documenting user issues within a ticketing system.
• Ability to translate technical information into non-technical speak.

Responsibilities

• Provide in-person technical support for hardware and software.
• Document user issues within a ticketing system.
• Communicate technical information clearly to non-technical users.

Skills

Technical support

Windows 7 and 10

In-person customer support

Ticketing system documentation

Clear communication

Passion for learning technologies

Education

Bachelor's Degree or IT certifications

Tools

Mac systems

Job description

A leading IT staffing firm is seeking an IT Desktop Support Professional to assist users with technical support issues including hardware and software problems. This role requires 3+ years of technical support experience and strong communication skills. The ideal candidate will provide in-person support in a collaborative environment from Monday to Friday. A Bachelor's degree or IT certifications are preferred but not mandatory. This position offers a full-time employment opportunity with a comprehensive benefits package.