Onsite Desktop Support Specialist — Fast-Paced IT Helpdesk

LHH; Menlo Park (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Base salary + bonus

Great benefits

Job stability

Job summary

A well-established professional services organization in Menlo Park is seeking a Desktop Support Specialist to provide hands-on IT support in a fast-paced office environment. In this role, you will act as the primary IT contact, manage support requests, and ensure high-quality service delivery to end users. Strong troubleshooting skills and effective communication are essential. The position requires 3+ years of relevant experience, with a focus on Windows support and hardware diagnostics, and offers a competitive salary and benefits package.

Qualifications

• 3+ years of experience in Help Desk or Desktop Support role.
• Strong hardware troubleshooting skills.
• Experience in a large enterprise Active Directory environment.

Responsibilities

• Act as the first point of contact for IT support.
• Manage support requests using a ticketing system.
• Install and configure hardware and peripherals.

Skills

Hardware troubleshooting

Windows support (7, 10, 11)

Microsoft Office support

Networking knowledge

Communication skills

Education

Associate's or Bachelor's degree in a technical field

Tools

Active Directory

Azure and endpoint tools

Job description

A well-established professional services organization in Menlo Park is seeking a Desktop Support Specialist to provide hands-on IT support in a fast-paced office environment. In this role, you will act as the primary IT contact, manage support requests, and ensure high-quality service delivery to end users. Strong troubleshooting skills and effective communication are essential. The position requires 3+ years of relevant experience, with a focus on Windows support and hardware diagnostics, and offers a competitive salary and benefits package.