Desktop Support Specialist

SISL Global; Midvale (UT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT services company is looking for an Associate-level IT Support Technician in Midvale, Utah. The role involves providing second-level support for desktop issues, installing and configuring software, and training junior technicians. Candidates should have at least 2 years of experience and a degree in IT or a related field. Strong knowledge of both Windows and Mac operating systems is essential. This is a full-time position with opportunities for growth.

Qualifications

• 2+ years of experience in a desktop support role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with remote desktop tools.

Responsibilities

• Provide second-level technical support for hardware and software issues.
• Install and configure operating systems and applications.
• Train and mentor junior support technicians as needed.

Skills

Troubleshooting break/fix issues

Problem-solving skills

Strong communication skills

Team collaboration

Education

Associate’s or bachelor’s degree in IT or related field

Tools

Microsoft Office Suite

Active Directory

Job description

Responsibilities

• Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
• Diagnose and resolve advanced technical issues escalated from the L1 support team.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Excellent at troubleshooting break/fix issues of Windows and Mac computers.
• Assist with network connectivity issues, including LAN/WAN, Wi‑Fi, and VPN.
• Collaborate with IT team members on projects, upgrades, and implementations.
• Maintain accurate records of work performed, issues, and resolutions using the company’s ticketing system.
• Provide remote support and troubleshooting for users working from home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal performance of equipment.
• Build and maintain strong relationships with end users and ensure user satisfaction.

Qualifications

• Associate’s or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
• 2+ years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem‑solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting