(USA) Coach/Ops Mgr Trainee

Walmart; Whiteville (NC); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee store operations and enhance customer service. This role involves leading teams, driving financial performance, and implementing business solutions to ensure a high-quality customer experience. The ideal candidate will excel in communication, foster a culture of respect and continuous learning, and demonstrate exceptional customer service standards. Join a company that values diversity and offers competitive benefits, including bonuses, health coverage, and educational opportunities through its benefits programs.

Benefits

Competitive pay

Bonuses

Health coverage

401(k)

Stock purchase

Paid time off

Educational benefits

Qualifications

• Experience in leading teams and managing store operations.
• Strong focus on customer service and financial performance.

Responsibilities

• Lead and develop teams by teaching and providing feedback.
• Drive financial performance by managing budgets and reviewing P&L statements.

Skills

Team Leadership

Customer Service

Financial Management

Communication

Problem Solving

Education

Bachelor’s degree in Business Management

Job description

Position Summary...

What you'll do...

1. Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback.
2. Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
3. Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives.
4. Model and demonstrate exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
5. Manage and support customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved.
6. Develop and implement action plans to correct deficiencies and lead process improvements to ensure a high-quality customer experience.
7. Drive financial performance of the store area by reviewing P&L statements, managing budgets, forecasting, and controlling expenses.
8. Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop strategies to mitigate shrink and meet sales and profit goals.
9. Provide supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties.
10. Set clear expectations, recognize associates, communicate effectively, and ensure diversity and inclusion are prioritized.
11. Coordinate and oversee job-related activities by developing relationships with stakeholders, supporting plans to meet customer and business needs, and building accountability.
12. Ensure compliance with company policies and standards of ethics and integrity, supporting the company's mission and values.
13. Promote a culture of respect, belonging, and continuous learning, building high-performing teams that embrace diversity.
14. Act with integrity by maintaining high standards of ethics, modeling company values, and supporting a culture of transparency and accountability.
15. Serve customers by delivering results, making data-driven decisions, and considering the needs of all stakeholders.
16. Strive for excellence by fostering curiosity, resilience, and continuous improvement, supporting technological and skill development.
17. Participate in Walmart’s benefits programs, including competitive pay, bonuses, health coverage, 401(k), stock purchase, paid time off, and educational benefits through Live Better U.
18. Meet minimum qualifications, including educational and experience requirements, and complete all required trainings and assessments.
19. Optional: Possess preferred qualifications such as a Bachelor’s degree in Business Management and Leadership or experience supervising multiple direct reports.