(USA) Coach/Ops Mgr Trainee

Walmart; North Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive customer service excellence and financial performance in a retail environment. This role involves developing high-performing teams, implementing business solutions, and ensuring compliance with company standards. The ideal candidate will embrace diversity, foster a sense of belonging, and promote continuous improvement. With competitive pay and comprehensive benefits, this position offers a unique opportunity to make a positive impact on associates and customers alike. Join a forward-thinking company committed to creating a regenerative future while delivering exceptional service.

Benefits

Health Coverage

401(k)

Stock Purchase Plan

Paid Time Off

Disability Benefits

Employee Discounts

Military Leave

Paid Personal Time Off

Education Benefits

Qualifications

• Two years of college or equivalent experience required.
• Experience supervising teams and managing performance is essential.

Responsibilities

• Lead and develop teams, ensuring high standards of customer service.
• Drive financial performance and manage budgets effectively.

Skills

Customer Service

Team Leadership

Financial Performance Management

Communication

Problem Solving

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and effectively communicate business objectives to teams. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and ensures diversity and inclusion awareness. Coordinates and oversees job-related activities by developing relationships with key stakeholders and supporting plans to meet customer and business needs. Builds accountability and measures progress in achieving results, while identifying improvement opportunities and demonstrating adaptability. Promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and guiding on applying these in business practices. Builds high-performing teams by embracing differences, creating a workplace of belonging, and fostering opportunities for all associates to thrive and perform. Works collaboratively, building strong relationships, and communicates with impact, energy, and positivity to motivate and influence. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting our culture. Supports Walmart's goal of becoming a regenerative company by making positive impacts on associates, customers, members, and the environment, including creating a sense of belonging, eliminating waste, and participating in community giving.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Demonstrates curiosity, resilience, and encourages learning from mistakes. Drives continuous improvement by adopting new technologies and skills, and supporting others through change.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, disability, discounts, military leave, and more. Associates also receive Paid Time Off (PTO) and/or Paid Personal Time Off (PPTO) based on job classification and employment length, complying with applicable laws.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program covering a range of educational opportunities, with eligibility requirements based on employment status and other criteria. Benefits are subject to change.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable, and may include bonuses and other compensation based on location and performance.

Minimum Qualifications...

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing, is preferred.

Primary Location...

720 E US Highway 74, Rockingham, NC 28379-7206, United States of America