(USA) Coach/Ops Mgr Trainee

Walmart; Tennessee; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to enhance team performance and drive sales in a fast-paced retail environment. This role involves mentoring associates, ensuring exceptional customer service, and implementing business solutions to meet operational goals. You will be at the forefront of change, fostering a culture of diversity and inclusion while managing financial performance and compliance. With competitive pay and comprehensive benefits, this opportunity is perfect for those passionate about retail leadership and community impact. Join a company committed to continuous improvement and innovation.

Benefits

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Disability Insurance

Education Program

Qualifications

• 2 years of college or equivalent experience in retail and supervision.
• Experience managing teams and driving financial performance.

Responsibilities

• Lead and develop teams by providing training and feedback.
• Drive store financial performance through budget management.

Skills

Customer Service

Team Leadership

Financial Management

Communication

Adaptability

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing customer service initiatives, and supporting community outreach programs. Ensures customer needs, complaints, and issues are resolved, develops action plans to address deficiencies, and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the store area by reviewing Profit & Loss statements, managing budgets, forecasting, controlling expenses, and ensuring effective merchandise presentation, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, and recognizing contributions. Ensures diversity and inclusion, recruits qualified staff, and meets staffing needs to support company growth.

Coordinates activities by building relationships with stakeholders, supporting plans and initiatives, setting goals, building accountability, and identifying improvement opportunities. Demonstrates adaptability and promotes continuous learning.

Ensures compliance with policies, supports company mission, values, and ethics, and implements related action plans. Builds high-performing teams, embraces diversity, and fosters a culture of belonging. Communicates effectively, motivates, and influences teams, attracting and retaining top talent.

Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart's culture, and making a positive impact through initiatives like local giving and environmental sustainability.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Encourages innovation, resilience, and continuous improvement through technology and skills development.

Offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, disability insurance, and more. Details about PTO and eligibility are available at https://one.walmart.com/notices.

Participates in Walmart's Live Better U education program, which offers fully paid tuition and fees for various educational levels, subject to eligibility requirements.

The hourly wage range for this position is $31.25-$38.46, plus differential as applicable, with additional bonuses and compensation based on location and performance.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition with state-specific requirements may require a current state-issued Certificate of Eligibility. Associates must complete all job-required training and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

2500 W Stone Dr, Kingsport, TN 37660-2356, United States of America