(USA) Coach/Ops Mgr Trainee

Walmart; North Carolina; On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic leader to guide teams in delivering exceptional customer service and driving financial performance. This role involves mentoring associates, implementing business solutions, and fostering a culture of diversity and inclusion. With a focus on continuous learning and adaptability, the position offers competitive pay, performance bonuses, and comprehensive benefits, including educational opportunities. If you are passionate about leading high-performing teams and making a positive impact in retail, this is the perfect opportunity for you.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

Paid time off

Educational opportunities

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Experience supervising multiple direct reports preferred.

Responsibilities

• Lead and develop teams, ensuring high standards of customer service.
• Drive financial performance by managing budgets and reviewing profit and loss statements.

Skills

Customer Service

Team Leadership

Financial Management

Diversity and Inclusion

Change Management

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback; communicating and collaborating with all levels of associates regarding store operations; utilizing technology, business initiatives, merchandising, and company direction; introducing and leading change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives such as store community outreach programs, ensuring customer needs and complaints are addressed, developing action plans to improve deficiencies, and leading process improvements to ensure a high-quality customer experience.

Drives financial performance by reviewing profit and loss statements, managing budgets, forecasting, controlling expenses, monitoring inventory flow, and developing strategies to mitigate shrinkage and meet sales and profit goals.

Provides supervision and development opportunities for associates through hiring, training, mentoring, and recognizing employees; sets clear expectations; promotes diversity and inclusion; and recruits qualified staff to meet growth targets.

Ensures compliance with company policies, standards of ethics, and integrity by implementing action plans, supporting the Open Door Policy, and guiding staff accordingly.

Builds high-performing teams by embracing diversity, creating a culture of belonging, and fostering an environment where associates feel supported and connected.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting the company's sustainability and community initiatives.

Delivers results by prioritizing customer needs, using data insights for decision-making, and balancing short-term and long-term goals.

Encourages continuous learning and adaptation, drives technological and process improvements, and supports change management.

Offers competitive pay, performance bonuses, comprehensive benefits including health, financial, and paid time off, and educational opportunities through Live Better U.

Minimum qualifications include 2 years of college, or 1 year of retail and supervisory experience, or 2 years of general work experience with supervisory responsibilities. Additional requirements may include background checks for firearm-related positions and successful completion of required training programs.

Preferred qualifications include a Bachelor of Science in Business Management and Leadership, certification in People and Business Leadership, and experience supervising multiple direct reports with performance management responsibilities.

The primary location for this role is 3738 Battleground Ave, Greensboro, NC 27410-2344, United States of America.