(usa)Coach/Ops Mgr Trainee

Walmart; North Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to enhance team performance and drive financial success in a retail environment. This role focuses on developing high-performing teams, ensuring exceptional customer service, and implementing strategic business solutions. You will collaborate with various stakeholders, manage budgets, and foster a culture of diversity and inclusion. With a commitment to ethical practices and community involvement, this position offers the opportunity to make a significant impact while enjoying competitive pay and comprehensive benefits. If you are passionate about leadership and customer service, this role is perfect for you.

Benefits

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Disability Insurance

Company Discounts

Military Leave Pay

Qualifications

• 2 years of college or equivalent experience in retail and supervisory roles.
• Experience in mentoring, hiring, and performance management.

Responsibilities

• Lead and develop teams while ensuring high customer service standards.
• Drive financial performance through effective management of P&L statements.

Skills

Team Leadership

Customer Service

Financial Performance Management

Change Management

Diversity and Inclusion

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives such as store community outreach programs, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties, while setting clear expectations and recognizing contributions. Ensures diversity and inclusion awareness and recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans to meet customer and business needs, and building accountability. Demonstrates adaptability and promotes continuous learning. Ensures compliance with company policies and standards of ethics and integrity, supporting the Open Door Policy and guiding others in applying these principles in business practices.

Respects individuals by building high-performing teams, embracing differences, creating a workplace of belonging, and fostering opportunities for all associates to thrive. Works collaboratively, builds trusting relationships, and communicates positively to motivate and influence others. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Supports Walmart’s goal of becoming a regenerative company by making a positive impact through initiatives like waste elimination and community involvement.

Serves customers and members by delivering results with a customer-first approach, making data-driven decisions, and balancing priorities. Demonstrates curiosity, resilience, and a desire to learn, encouraging innovation and supporting others through change.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, disability insurance, company discounts, military leave pay, and other perks. The exact hourly wage for this position ranges from $31.25 to $38.46, with additional compensation such as bonuses and regional pay zones, depending on location.

Minimum Qualifications...

2 years of college; OR 1 year of retail and 1 year of supervisory experience; OR 2 years of general work experience with 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required. For ammunition-only facilities, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership through the same programs. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1415 Sunset Ave, Clinton, NC 28328-3825, United States of America