(USA) Coach/Ops Mgr Trainee

Walmart; Virginia (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading retailer seeks a supervisor to enhance store operations by leading teams and driving financial performance. Candidates with a focus on customer service, team development, and compliance with company standards will thrive in this role. Competitive pay and comprehensive benefits are offered.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k) plan

Paid time off

Company discounts

Qualifications

• 2 years of college or 1 year of retail supervisory experience required.
• Experience supervising five or more direct reports preferred.

Responsibilities

• Lead and develop teams by providing feedback and training.
• Drive financial performance by managing budgets and sales.
• Ensure compliance with company policies and standards.

Skills

Leadership

Communication

Customer service

Strategic planning

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management and Leadership (preferred)

Job description

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing customer service initiatives, and supporting community outreach programs. Ensures customer needs, complaints, and issues are successfully resolved by developing and implementing action plans to address deficiencies and leading process improvements to enhance customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, and setting clear expectations. Recognizes and communicates expectations consistently, promotes a sense of belonging, and recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with stakeholders, supporting plans to meet customer and business needs, and measuring progress. Identifies opportunities for improvement, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and guiding team members in applying these principles.

Builds high-performing teams by embracing diversity, creating an inclusive workplace, and fostering a culture of belonging. Works collaboratively, communicates effectively, attracts and retains talent, and recognizes contributions. Acts with integrity by maintaining high standards of ethics, supporting Walmart's values, and making a positive impact through initiatives like local giving and sustainability.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Encourages innovation, supports change, and drives continuous improvement through new technologies and skills development.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase plans, paid time off, disability coverage, company discounts, military leave pay, and support for education through Live Better U programs.

Minimum qualifications include 2 years of college, or 1 year of retail and supervisory experience, or 2 years of general work experience with supervisory experience. For firearm-selling facilities, successful completion of background checks and training is required. Associates must complete all required trainings and assessments.

Preferred qualifications include a Bachelor of Science in Business Management and Leadership, a Certificate of Completion in People and Business Leadership, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary location: 632 Grassfield Pkwy, Chesapeake, VA 23322-7449, United States of America.