(USA) Coach/Ops Mgr Trainee

Walmart; Minnesota; On-site; USD 50,000 - 80,000; Full time

Job summary

A leading retailer is seeking a supervisor to lead and develop teams in a high-volume store. The role involves financial management, staff training, and ensuring exceptional customer service. Candidates should have retail experience and the ability to enhance team performance through coaching and development.

Qualifications

• 2 years of college or equivalent experience.
• Supervisory experience is essential.
• Must complete required trainings.

Responsibilities

• Drive financial performance by managing budgets and evaluating PL statements.
• Supervise and develop hourly associates through effective training.
• Ensure compliance with company policies and maintaining high customer service standards.

Skills

Leadership

Customer Service

Financial Management

Team Development

Compliance

Education

2 years of college OR 1 year of retail & supervisory experience

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Key Responsibilities

• Drives financial performance and sales by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a workplace of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.
• Coordinates and oversees job-related activities by developing relationships with stakeholders, supporting plans to meet customer and business needs, and measuring progress.
• Ensures compliance with company policies and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and guides on applying these in business practices.
• Builds high-performing teams by embracing diversity, creating a supportive workplace, and fostering a culture of belonging. Attracts, retains, and develops talent, recognizing contributions and accomplishments.
• Acts with integrity by maintaining high standards of ethics and compliance, supporting Walmart’s culture, and making a positive impact through community involvement and sustainability initiatives.
• Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals.
• Encourages continuous improvement, adopts new technologies and skills, and supports others through change.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

8580 Rock Ridge Dr, Mountain Iron, MN 55768-2800, United States of America