(USA) Coach/Ops Mgr Trainee-1

Walmart; Virginia (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart seeks a leader for its team, responsible for driving operational excellence and cultivating high-performing teams in a retail setting. This position involves financial oversight, customer service excellence, and team development within a rapidly evolving environment. Candidates should possess strong leadership qualities and a commitment to Walmart’s values and customer service standards.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k) plan

Stock purchase plan

Paid time off

Disability benefits

Employee discounts

Military leave

Education benefits

Qualifications

• Two years of college or equivalent work experience.
• Retail and supervisory experience preferred.
• Completion of required training assessments.

Responsibilities

• Leads and develops store teams, ensuring effective operations.
• Drives financial performance by managing budgets and P&L.
• Models customer service standards and resolves issues.

Skills

Customer Service

Leadership

Team Management

Financial Performance

Compliance

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, operational processes, and develops action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, promotes a culture of belonging, and recruits qualified talent to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, setting goals, building accountability, and measuring progress. Addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning. Ensures compliance with company policies, procedures, and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy.

Respects individuals by building high-performing teams, embracing differences, creating an inclusive workplace, and fostering a culture of belonging where associates feel supported and valued. Works collaboratively, builds trusting relationships, and communicates positively to motivate and influence. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Supports Walmart’s goal of becoming a regenerative company by making positive impacts through waste elimination, community engagement, and sustainability efforts.

Serves customers and members by delivering results with a customer-first approach, making decisions based on data and analysis, and balancing priorities. Demonstrates curiosity, resilience, and a desire to learn, encouraging innovation and supporting others through change.

Walmart offers competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, disability, discounts, military leave, and more. PTO is provided according to job classification and employment length, meeting or exceeding legal requirements.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U is Walmart’s education benefit program, covering tuition, books, and fees for associates pursuing various educational programs. Eligibility depends on employment status and other criteria. Benefits are subject to change.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional bonuses and potential regional pay based on location.

Minimum Qualifications

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

12000 Iron Bridge Rd, Chester, VA 23831-1459, United States of America