(usa) coach/ops mgr trainee

Walmart; Virginia; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Store Supervisor to effectively lead teams, improve customer service standards, and drive sales performance. The ideal candidate will have experience in retail and supervisory roles while contributing to the company's growth through developing high-performing teams and adhering to company values.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits including health coverage

401(k) and stock purchase plans

Paid time off and disability insurance

Educational benefits (tuition coverage)

Qualifications

• Minimum 2 years of college or equivalent experience.
• Supervisory experience preferred.
• Training in customer service and business management is beneficial.

Responsibilities

• Lead and develop teams by teaching and training associates.
• Drive financial performance and sales through effective budget management.
• Ensure compliance with company policies and ethical standards.

Skills

Customer Service

Team Leadership

Communication

Adaptability

Financial Management

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently to foster a culture of belonging. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability for results. Identifies improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and standards of ethics and integrity, supporting the company's mission and values. Implements related action plans, supports the Open Door Policy, and guides team members in applying these principles.

Respects individuals by building high-performing teams, embracing diversity, and creating an inclusive workplace where associates feel supported and valued. Works collaboratively, builds trusting relationships, and communicates effectively to motivate and influence others. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and accountability, supporting Walmart's culture, and making a positive impact through initiatives like waste elimination and community involvement.

Serves customers and members by delivering results with a customer-first approach, making data-driven decisions, and balancing short- and long-term priorities. Demonstrates curiosity, resilience, and a desire to learn, supporting continuous improvement and technological adoption.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase plans, paid time off, disability insurance, and more. Live Better U provides educational benefits, including tuition coverage for various programs.

The hourly wage range for this position is $31.25-$38.46 plus applicable differentials, with additional performance bonuses and potential regional pay zone adjustments.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; Certificate of Completion in People and Business Leadership through the same programs; and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

731 E Rochambeau Dr, Williamsburg, VA 23188-2187, United States of America