(USA) Coach/Ops Mgr Trainee

Walmart; Virginia (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Store Lead to manage operations, develop teams, and ensure exceptional customer service. The role involves driving financial performance, leading change initiatives, and creating a culture of belonging. The ideal candidate will possess supervisory experience and a commitment to ethical standards.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k) plan

Paid time off

Live Better U education benefit

Qualifications

• Minimum of 2 years of college or 1 year of retail and supervisory experience.
• Preferred: Degree in Business Management.
• Experience managing 5 or more direct reports.

Responsibilities

• Drive financial performance by managing budgets and expenses.
• Provide supervision and development opportunities for hourly associates.
• Ensure compliance with company policies and standards.

Skills

Customer Service

Team Leadership

Communication

Budget Management

Process Improvement

Education

2 years of college OR 1 year of retail experience and 1 year of supervisory experience

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Key Responsibilities

1. Drive the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses.
2. Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
3. Develop and implement action plans to mitigate shrinkage and achieve sales and profit goals.
4. Provide supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties.
5. Set clear expectations, provide recognition, and promote a sense of belonging in the workplace.
6. Build relationships with key stakeholders, support plans and initiatives to meet customer and business needs, and measure progress.
7. Ensure compliance with company policies and support company mission, values, and standards of ethics and integrity.
8. Create a workplace of belonging, embracing differences and creating opportunities for all associates to thrive.
9. Build high-performing teams, attract and retain talent, and recognize contributions and accomplishments.
10. Act with integrity, uphold high standards of ethics, and support Walmart’s culture and goals.
11. Deliver results with a customer-first approach, making decisions based on data insights and analysis.
12. Drive continuous improvement, adopt new technologies, and support change initiatives.

Walmart offers competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, and more. For more details about PTO, visit https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program covering programs from high school to bachelor's degrees, including English Language Learning and certificates. Eligibility applies, and benefits are subject to change.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable, with additional performance bonuses. The actual wage will meet or exceed the minimum wage requirements for the location.

Minimum Qualifications

2 years of college OR 1 year of retail experience and 1 year of supervisory experience OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1170 N Military Hwy, Norfolk, VA 23502-2425, United States of America