(USA) Coach/Ops Mgr Trainee

Walmart; Virginia (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading retail company is seeking a dedicated Supervisor who excels in team development and exceptional customer service. You will lead teams, manage store operations, and drive sales performance to ensure an outstanding customer experience. This role requires effective communication, leadership, and a commitment to integrity and ethical standards. Competitive pay and extensive benefits package offered, making it an exciting opportunity to advance in your retail career.

Benefits

Comprehensive health benefits

401(k) with company match

Performance bonuses

Paid time off

Stock purchase options

Qualifications

• Must have supervisory experience in retail.
• Background check for firearm sales required for specific facilities.
• Completion of necessary training programs.

Responsibilities

• Lead and develop store teams effectively.
• Drive financial performance by managing budgets and evaluating P&L statements.
• Ensure high standards of customer service.

Skills

Leadership

Customer Service

Communication

Team Development

Problem Solving

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management (preferred)

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and fosters a sense of belonging in the workplace. Coordinates and oversees activities by developing relationships with stakeholders, supporting plans to meet customer and business needs, and promoting continuous learning. Ensures compliance with policies and supports the company's mission, values, and standards of ethics and integrity. Builds high-performing teams, embraces diversity, and creates a workplace of belonging. Acts with integrity, maintains high standards of ethics, and supports Walmart's culture and sustainability goals. Delivers results with a customer-first approach, making data-driven decisions that balance short and long-term priorities. Demonstrates curiosity, resilience, and a willingness to learn and adapt. Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase options, paid time off, and other benefits. The position's hourly wage range is $31.25-$38.46 plus differential, with additional performance-based bonuses and potential regional pay adjustments.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1504 N Parham Rd, Richmond, VA 23229-4621, United States of America