(USA) Coach/Ops Mgr Trainee

Walmart; Virginia (MN); On-site; USD 50,000 - 75,000; Full time

Job summary

Walmart is seeking a store leader responsible for developing teams and ensuring operational excellence. The role entails managing customer service initiatives, driving sales performance, and providing training and development opportunities. Ideal candidates will possess supervisory experience and a commitment to high standards of ethics.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

401(k) plan

Paid time off

Education programs like Live Better U

Qualifications

• 2 years of college or equivalent retail and supervisory experience required.
• Experience supervising five or more direct reports desired.
• Completion of required trainings is necessary.

Responsibilities

• Lead and develop store teams through training and communication.
• Drive financial performance and manage budgets.
• Ensure compliance with company policies and operational processes.

Skills

Customer service

Team management

Operational performance

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and promotes a culture of belonging. Coordinates and oversees job-related activities by developing relationships with key stakeholders and supporting plans to meet customer and business needs. Identifies and communicates goals, builds accountability, and measures progress. Promotes continuous learning and improvement.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, utilizing the Open Door Policy, and providing guidance on business practices. Builds high-performing teams, embracing diversity and creating a workplace where associates feel supported and connected. Attracts, retains, and develops talent, recognizing contributions. Acts with integrity by maintaining high standards of ethics, modeling company values, and supporting Walmart’s mission of making a positive impact. Makes data-driven decisions, balances priorities, and considers stakeholders when planning. Demonstrates curiosity, resilience, and a desire to learn, encouraging innovation and change. Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase, paid time off, and additional benefits such as disability insurance, discounts, military leave pay, and education programs like Live Better U.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership through the same programs. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

4524 Challenger Ave, Roanoke, VA 24012-7028, United States of America