(USA) Coach/Ops Mgr Trainee

Walmart; Illinois; On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a supervisor to lead store operations by managing teams and driving financial performance. The role emphasizes exceptional customer service, team development, and compliance with company policies. Ideal candidates have relevant educational background and supervisory experience, contributing to a positive workplace culture that fosters growth and accountability.

Benefits

Competitive pay

Performance bonuses

Comprehensive health coverage

401(k) plan

Stock purchase options

Paid time off

Education benefits through Live Better U

Qualifications

• 2 years of college or 1 year of retail experience with supervisory skills.
• Experience managing five or more direct reports.

Responsibilities

• Leads and develops teams effectively by teaching and training associates.
• Drives the financial performance and sales of the designated store area.
• Develops relationships with stakeholders and coordinates job-related activities.

Skills

Customer Service

Team Leadership

Budget Management

Data-Driven Decision Making

Communication

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and fosters a workplace culture of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability. Identifies and addresses improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, supporting the Open Door Policy, and guiding business practices.

Builds high-performing teams by embracing diversity, creating a supportive workplace, and fostering a culture of belonging. Works collaboratively, builds strong relationships, and communicates effectively to motivate and influence others. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Supports Walmart’s sustainability and community initiatives, promoting a sense of belonging, reducing waste, and participating in local giving.

Delivers results by considering customer needs and applying business models to all plans. Makes data-driven decisions, balances priorities, and considers stakeholders when planning. Demonstrates curiosity, resilience, and a desire to learn, encouraging innovation and supporting others through change.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and more. Benefits vary based on employment status and location.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U is Walmart’s education benefit program, covering various educational programs at no cost to associates, subject to eligibility.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes bonuses and location-based pay zones.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.