(USA) Coach/Ops Mgr Trainee

Walmart; Richmond (VA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive team performance and enhance customer service in a retail environment. This role involves teaching and mentoring associates, managing financial performance, and ensuring high standards of customer service. The ideal candidate will be skilled in communication and problem-solving, with a focus on achieving business objectives and fostering team growth. Join a forward-thinking company that values diversity and inclusion, and make a significant impact on the customer experience and overall store performance.

Qualifications

• Experience in leading and developing teams in a retail environment.
• Strong focus on customer service and financial performance management.

Responsibilities

• Lead and develop teams by teaching and providing feedback.
• Drive financial performance by managing budgets and P&L statements.
• Ensure exceptional customer service and resolve issues effectively.

Skills

Team Leadership

Customer Service

Financial Performance Management

Communication

Problem Solving

Education

High School Diploma

Bachelor's Degree in Business Management

Job description

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business