(USA) Store 3297 Houston, TX Coach/Ops Mgr Trainee

Walmart; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee store operations and develop high-performing teams. In this role, you will drive financial performance while ensuring exceptional customer service standards are met. You'll be responsible for fostering a culture of diversity and inclusion, mentoring associates, and implementing business solutions that align with company objectives. This position offers competitive pay, performance bonuses, and comprehensive benefits, including educational opportunities. If you're passionate about leading teams and delivering results, this opportunity is perfect for you.

Benefits

Competitive Pay

Performance Bonuses

Health Benefits

Paid Time Off

Education Programs

Qualifications

• 2 years of college or equivalent experience in retail and supervision.
• Certification in People and Business Leadership preferred.

Responsibilities

• Lead and develop teams, ensuring effective communication and collaboration.
• Drive financial performance and manage store operations efficiently.

Skills

Team Leadership

Customer Service

Financial Performance Management

Communication

Diversity and Inclusion

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions, and effectively communicating business objectives to teams.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively. Ensures diversity and inclusion are prioritized in recruiting and development efforts.

Coordinates and oversees job-related activities and assignments by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and promoting continuous learning and accountability.

Ensures compliance with company policies and procedures, supporting the company’s mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and guides team members in applying these principles in their work.

Respect the Individual

• Builds high-performing teams, embraces differences, and creates a workplace where associates feel supported and connected, fostering a culture of belonging.
• Works collaboratively, building strong relationships, and communicates with impact, energy, and positivity to motivate and influence others.
• Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Act with Integrity

• Maintains high standards of integrity, ethics, and compliance, modeling Walmart values and fostering a culture of accountability and transparency.
• Supports Walmart’s goal of becoming a regenerative company by making positive impacts, eliminating waste, and participating in local giving.

Serve Our Customers and Members

• Delivers results with a customer-first approach, considering how, where, and when customers shop, and applying business models to all plans.
• Uses data insights and analysis to make decisions, balancing short- and long-term priorities, and considering the impact on customers, associates, shareholders, suppliers, and communities.

Strive for Excellence

• Displays curiosity, takes calculated risks, demonstrates resilience, and encourages continuous learning and improvement through new technologies and skills.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits, including health, financial, and paid time off benefits. Additional benefits include education programs like Live Better U, which covers tuition, books, and fees for various educational pursuits. The hourly wage range for this position is $31.25-$38.46 plus differential, with potential additional compensation based on performance and location.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required. Candidates must attend and complete all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership or related fields, certification in People and Business Leadership, and experience supervising five or more direct reports with responsibilities in performance management, mentoring, hiring, and firing.

Primary Location...

12353 Fm 1960 Rd W, Houston, TX 77065-4993, United States of America