(USA) Coach/Ops Mgr Trainee

Walmart; Austintown (OH); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive team performance and customer satisfaction in a fast-paced retail environment. This role involves leading teams, enhancing customer service initiatives, and managing financial performance through strategic oversight. You will foster a culture of belonging and support diversity while ensuring compliance with company policies. With a focus on continuous learning and improvement, you will play a key role in achieving business objectives and delivering exceptional customer experiences. Join a forward-thinking company that values integrity and community impact.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

Paid time off

Education programs like Live Better U

Qualifications

• 2 years of college or equivalent experience in retail and supervision.
• Experience supervising a team of 5+ associates.

Responsibilities

• Lead and develop teams by providing training and feedback.
• Drive financial performance by managing budgets and reviewing PL statements.

Skills

Team Leadership

Customer Service

Financial Analysis

Communication

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

What you'll do...

1. Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback.
2. Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
3. Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.
4. Model and demonstrate exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
5. Manage and support customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved.
6. Develop and implement action plans to correct deficiencies and lead process improvements to ensure a high-quality customer experience.
7. Drive financial performance and sales by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses.
8. Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing action plans to mitigate shrink and meet sales and profit goals.
9. Provide supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties.
10. Set clear expectations, recognize associates, and communicate effectively to ensure diversity and inclusion, recruiting and developing qualified staff.
11. Coordinate and oversee job-related activities by developing relationships with stakeholders, supporting plans to meet customer and business needs, and building accountability.
12. Develop and measure progress toward goals, identify improvement opportunities, and promote continuous learning.
13. Ensure compliance with company policies, standards of ethics and integrity, and support the company's mission and values, including the Open Door Policy.
14. Build high-performing teams, embrace diversity, create a workplace of belonging, and foster a culture where associates feel supported and connected.
15. Attract, retain, empower, and develop talent, recognizing contributions and accomplishments.
16. Act with integrity by maintaining high standards of ethics, modeling company values, and supporting Walmart's goal of becoming a regenerative company through positive community impact.
17. Deliver results focused on customer satisfaction, making decisions based on data insights, and balancing priorities for short- and long-term success.
18. Display curiosity, resilience, and a desire to learn; encourage innovation and support others through change.
19. Offer competitive pay, performance bonuses, comprehensive health and financial benefits, paid time off, and additional programs like Live Better U for education.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.

For facilities selling firearms, successful completion of a firearms-specific CBC and training are required. For ammunition-only facilities, a current state-issued Certificate of Eligibility may be required.

Associates must complete all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership, or experience supervising 5+ direct reports including performance management, mentoring, hiring, and firing.

Primary Location: 6001 Mahoning Ave, Austintown, OH 44515-2227, United States of America