(usa) coach/ops mgr trainee

Walmart; Williamsburg (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player seeks a dedicated leader to drive store operations and enhance customer service. This role involves developing teams, managing financial performance, and implementing business solutions to meet customer needs. The ideal candidate will foster a culture of accountability and transparency while prioritizing continuous improvement and team development. With competitive pay and educational opportunities, this position offers a chance to grow within a supportive environment. Join a company that values integrity, excellence, and respect for individuals, making a positive impact on both associates and customers.

Benefits

Health Benefits

401(k)

Stock Purchase Options

Paid Time Off

Educational Opportunities

Qualifications

• Minimum 2 years of college or equivalent experience required.
• Preferred: Bachelor's in Business Management and Leadership.

Responsibilities

• Lead and develop teams by training and providing feedback.
• Drive financial performance and sales through effective management.

Skills

Customer Service

Team Leadership

Financial Performance Management

Process Improvement

Diversity and Inclusion Awareness

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and effectively communicate business objectives to teams.

Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring, assigning duties, setting clear expectations, providing recognition, and ensuring diversity and inclusion awareness. Recruits and develops qualified associates to meet staffing needs and company growth potential.

Coordinates and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, setting goals, building accountability, and measuring progress. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity through action plans, the Open Door Policy, and guidance on applying these principles in business practices.

Core Values and Leadership Expectations

• Respect the Individual: Builds high-performing teams, embraces diversity, creates a workplace of belonging, and supports associates' growth and performance.
• Act with Integrity: Maintains high standards of ethics and compliance, models Walmart values, and fosters a culture of accountability and transparency.
• Serve Our Customers and Members: Delivers results while prioritizing customer needs, making data-driven decisions, and balancing short and long-term priorities.
• Strive for Excellence: Demonstrates curiosity, resilience, encourages learning, and supports continuous improvement and technological adoption.

At Walmart, we offer competitive pay, performance bonuses, health benefits, 401(k), stock purchase options, and various paid time off benefits. Live Better U provides educational opportunities fully paid by Walmart, including high school completion, bachelor’s degrees, and certificates. Eligibility requirements apply.

Minimum qualifications include 2 years of college or equivalent experience, or retail supervisory experience. For facilities selling firearms, successful completion of a firearms-specific CBC and training are required. Associates must attend and complete all required training and assessments.

Preferred qualifications include a Bachelor of Science in Business Management and Leadership, certification in People and Business Leadership, and experience supervising five or more direct reports with responsibilities in performance management, mentoring, hiring, and firing.

Primary location: 731 E Rochambeau Dr, Williamsburg, VA 23188-2187, United States of America.