(USA) Store 3297 Houston, TX Coach/Ops Mgr Trainee

Walmart; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company that prioritizes exceptional customer service and team development. In this role, you will lead and mentor a dedicated team, driving financial performance and enhancing customer experiences. With a focus on continuous improvement and collaboration, you will implement strategic initiatives that contribute to the store's success. The company values integrity, accountability, and inclusivity, ensuring a supportive environment for both employees and customers. This is a fantastic opportunity for those passionate about retail management and making a positive impact in the community.

Benefits

Performance Bonuses

Health Benefits

Paid Time Off

Education Benefits

Qualifications

• Experience in retail management and team leadership.
• Strong background in customer service and financial performance.

Responsibilities

• Lead and develop teams to enhance store operations and customer service.
• Drive financial performance through effective management of P&L statements.

Skills

Team Leadership

Customer Service

Financial Management

Communication

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and ensures diversity and inclusion awareness. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing relationships with stakeholders, supporting plans and initiatives, and building accountability. Identifies and communicates goals and objectives, measures progress, and addresses improvement opportunities.

Ensures compliance with company policies and supports company values and ethics by implementing related action plans and utilizing the Open Door Policy.

Respect the Individual

• Builds high-performing teams, embraces differences, and creates a workplace of belonging.
• Works collaboratively, builds trust, and communicates positively to motivate and influence.
• Attracts, retains, empowers, and recognizes talent.

Act with Integrity

• Maintains high standards of ethics and compliance, models Walmart values, and supports a culture of accountability and positive impact.
• Acts humbly, selflessly, and transparently.

Serve Our Customers and Members

• Delivers results with a customer-first approach, considering shopping behaviors and applying business models.
• Uses data insights to make balanced decisions that consider all stakeholders.

Strive for Excellence

• Displays curiosity, takes risks, demonstrates resilience, and encourages learning from mistakes.
• Supports continuous improvement and adoption of new technologies and skills.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, and paid time off benefits. For more information about PTO, visit https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program covering various degrees and certificates, with eligibility requirements based on employment status and other factors. For details, visit One.Walmart.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional bonuses and potential regional pay adjustments.

Minimum Qualifications...

2 years of college; OR 1 year of retail and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-related positions, successful completion of background checks and training is required. Associates must attend and complete all required training and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or equivalent supervisory experience managing 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

12353 Fm 1960 Rd W, Houston, TX 77065-4993, United States of America