(USA) Coach/Ops Mgr Trainee

Walmart; Tappahannock (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in retail seeks a skilled team leader to enhance store operations and customer service. The role involves developing associates, driving financial performance, and ensuring compliance with company standards. Join a dynamic team focused on excellence and customer satisfaction.

Benefits

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Education Programs

Qualifications

• 2 years of college or relevant retail experience.
• Experience supervising teams and managing performance.

Responsibilities

• Leads teams by training and providing feedback.
• Drives financial performance and sales.
• Ensures compliance with company policies.

Skills

Customer Service

Team Leadership

Communication

Financial Management

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively. Ensures diversity and inclusion awareness and recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs. Identifies and communicates goals, builds accountability, and measures progress. Addresses improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, utilizes the Open Door Policy, and provides guidance on applying these principles in business processes.

Respect the Individual: Builds high-performing teams, embraces differences, and creates a workplace where associates feel supported and connected. Creates opportunities for all to thrive and perform.

Act with Integrity: Maintains high standards of ethics and compliance, models Walmart values, and supports a culture of accountability and positive impact.

Serve Our Customers and Members: Delivers results with a customer-first approach, making decisions based on data and analysis, balancing priorities, and considering all stakeholders.

Strive for Excellence: Demonstrates curiosity, resilience, and a desire to learn; encourages continuous improvement and technological adoption.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and more. Additional benefits include education programs through Live Better U, which covers tuition, books, and fees, with eligibility based on employment status and tenure.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-related roles, successful completion of a background check and training are required. Associates must complete all required trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership or related certifications, experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

1660 Tappahannock Blvd, Tappahannock, VA 22560-9320, United States of America