(USA)Coach/Ops Mgr Trainee

Walmart; Hyde Park Township (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a passionate leader to enhance customer service and drive financial performance in a dynamic retail environment. This role involves developing high-performing teams, implementing effective business solutions, and ensuring compliance with company values. With a commitment to diversity and inclusion, you'll foster a supportive workplace while prioritizing customer needs. Join a forward-thinking company that values accountability and continuous improvement, offering competitive pay and comprehensive benefits. If you're ready to make a positive impact, this opportunity is for you.

Benefits

Performance Bonuses

Comprehensive Health Benefits

401(k)

Stock Purchase Plans

Paid Time Off

Qualifications

• Experience in retail and supervisory roles.
• Completion of required trainings and certifications.

Responsibilities

• Lead and develop teams while enhancing customer service standards.
• Drive financial performance and manage store operations.

Skills

Customer Service

Team Leadership

Financial Analysis

Diversity and Inclusion

Process Improvement

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasts, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively. Ensures diversity and inclusion awareness and recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Builds accountability for and measures progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and continuous learning. Ensures compliance with company policies, standards of ethics and integrity, and supports the company's mission and values.

Respects individuals by building high-performing teams, embracing diversity, creating a workplace where associates feel supported and connected, and fostering a culture of belonging. Works collaboratively, builds strong relationships, and communicates with impact, energy, and positivity. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the community through initiatives like local giving and sustainability efforts.

Serves customers and members by delivering results while prioritizing customer needs, making data-driven decisions, and balancing short- and long-term priorities. Demonstrates curiosity, resilience, and encourages learning from mistakes. Supports continuous improvement through technology adoption and skills development.

Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase plans, paid time off, and other benefits. For more details, see https://one.walmart.com/notices and One.Walmart.

The hourly wage range for this position is $31.25-$38.46, plus differential as applicable, with additional performance bonuses. Compensation may also include regional pay zones depending on location.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

18551 N 83rd Ave, Glendale, AZ 85308-0501, United States of America