01240 (USA) Coach/Ops Mgr Trainee

Walmart; Hyde Park Township (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in retail seeks a dedicated team leader to enhance customer service and drive sales performance. The role involves managing associates, ensuring operational excellence, and fostering a culture of accountability and diversity. Ideal candidates should possess strong leadership skills and a customer-first mindset, with opportunities for professional growth through education benefits.

Benefits

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Education Benefits

Qualifications

• 2 years of college or equivalent experience required.
• Experience supervising 5 or more direct reports preferred.

Responsibilities

• Leads and develops teams, ensuring high-quality customer experience.
• Drives financial performance and manages budgets.
• Coordinates job-related activities with key stakeholders.

Skills

Customer Service

Team Leadership

Communication

Adaptability

Problem Solving

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses to ensure they are aligned with sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively. Ensures diversity and inclusion awareness and recruits and develops qualified staff to meet staffing needs and growth potential.

Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Builds accountability, measures progress, and addresses improvement opportunities. Demonstrates adaptability and promotes continuous learning. Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy.

Respects individuals by building high-performing teams, embracing diversity, and creating a workplace where associates feel supported and connected. Works collaboratively, builds trust, and communicates positively to motivate and influence. Attracts and retains top talent, empowers, and recognizes contributions.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Supports Walmart's goal of becoming a regenerative company by making positive impacts through community involvement and sustainability initiatives.

Serves customers by delivering results with a customer-first approach, considering shopping behaviors, and applying business models like EDLP and EDLC. Makes data-driven decisions, balances priorities, and considers all stakeholders. Demonstrates curiosity, resilience, and a desire to learn, encouraging continuous improvement and technological adoption.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and additional perks. For more information about PTO, visit https://one.walmart.com/notices. Live Better U provides education benefits, covering tuition, books, and fees for programs ranging from high school to bachelor's degrees, with eligibility based on employment status and duration.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

500 N Highway 90 Byp, Sierra Vista, AZ 85635-2204, United States of America