(USA) Coach/Ops Mgr Trainee

Walmart Canada; Austintown (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Coach/Ops Manager Trainee to lead and develop high-performing teams. This role involves enhancing customer service standards, driving financial performance, and fostering a culture of growth and inclusion. You will be responsible for managing budgets, ensuring compliance with company policies, and implementing business solutions. If you're passionate about leadership and making a positive impact in the retail sector, this is the perfect opportunity to build a rewarding career with purpose and pride.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401(k) Plan

Stock Purchase Plan

Life Insurance

Paid Time Off

Education Benefits

Qualifications

• Requires 2 years of college or equivalent experience.
• Experience supervising teams and managing performance is preferred.

Responsibilities

• Lead and develop teams by teaching and training associates.
• Drive financial performance and manage budgets effectively.

Skills

Customer Service

Financial Performance Management

Team Leadership

Compliance and Ethics

Data-Driven Decision Making

Education

2 years of college

Bachelor of Science in Business Management

Job description

(USA) Coach/Ops Mgr Trainee page is loaded

(USA) Coach/Ops Mgr Trainee

Apply locations Austintown, OH | Full time | Posted 2 Days Ago | End Date: May 15, 2025 (4 days left to apply) | Job requisition id R-2158583

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

What you'll do

1. Model and demonstrate exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives, and supporting community outreach programs. Ensure customer needs, complaints, and issues are resolved, and develop action plans to improve processes, ensuring a high-quality customer experience.
2. Drive financial performance by reviewing PL (Profit & Loss) statements, managing budgets, forecasting, controlling expenses, and monitoring merchandise presentation, inventory flow, and operational processes. Develop strategies to mitigate shrink and achieve sales and profit goals.
3. Supervise and develop hourly associates through hiring, training, mentoring, and assigning duties. Set clear expectations, recognize contributions, promote diversity and inclusion, and ensure staffing needs are met to support company growth.
4. Coordinate and oversee activities by building relationships with stakeholders, supporting initiatives, setting goals, and measuring progress. Identify and address improvement opportunities, demonstrate adaptability, and foster continuous learning.
5. Ensure compliance with company policies, support company mission and values, and promote ethics and integrity through action plans and policies like the Open Door Policy.
6. Build high-performing teams by embracing diversity, creating a culture of belonging, and supporting associates' growth and development. Attract and retain talent, recognize contributions, and foster a positive work environment.
7. Act with integrity by maintaining high standards of ethics, modeling company values, and being accountable. Support Walmart’s goal of becoming a regenerative company by making positive impacts in communities and promoting sustainability.
8. Deliver results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Consider stakeholders and community impact in planning.
9. Strive for excellence by fostering curiosity, resilience, and continuous improvement. Support technological and skill development and guide others through change.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including medical, vision, dental, 401(k), stock purchase, life insurance, PTO, and more. Details about PTO and eligibility can be found at https://one.walmart.com/notices. Live Better U provides education benefits covering a range of programs, fully paid by Walmart.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional bonuses and possible regional pay based on location. The actual wage will meet or exceed minimum legal requirements.

Minimum Qualifications

2 years of college; OR 1 year retail experience and 1 year supervisory experience; OR 2 years general work experience and 1 year supervisory experience. For firearm-related facilities, successful completion of background checks and training is required. All associates must complete required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership. Experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing, is preferred.

Primary Location

6001 Mahoning Ave, Austintown, OH 44515-2227, United States of America

About Us

About Walmart:

From a single store to the world's biggest retailer, Walmart's mission is to help customers save money and live better. Our associates are key to shaping the future of retail and improving lives worldwide. Join us to build a career with purpose and pride.