(USA) Coach/Ops Mgr Trainee

Walmart Canada; Mountain Iron (MN); On-site; USD 45,000 - 55,000; Full time

Job summary

Join a leading retailer as a Coach/Ops Manager Trainee in Mountain Iron, MN. This role focuses on developing teams, enhancing customer service, and driving financial performance. Ideal candidates will have leadership experience and a strong commitment to Walmart's values. Enjoy competitive pay, performance bonuses, and comprehensive benefits while contributing to a positive impact in the community.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

401(k)

Stock purchase options

Paid time off

Education programs through Live Better U

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Experience supervising 5 or more direct reports.

Responsibilities

• Leads and develops teams, ensuring high customer service standards.
• Drives financial performance and manages budgeting.
• Ensures compliance with company policies and fosters a culture of belonging.

Skills

Customer Service

Leadership

Communication

Team Development

Financial Performance

Education

2 years of college

Bachelor of Science in Business Management

Job description

(USA) Coach/Ops Mgr Trainee

Apply locations Mountain Iron, MN | Full time | Posted Yesterday | Job requisition id R-2177160

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates expectations consistently and effectively. Ensures diversity and inclusion awareness and recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, setting goals, building accountability, and measuring progress. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity by implementing related action plans and utilizing the Open Door Policy.

Builds high-performing teams, embraces differences, creates a workplace of belonging, and fosters a culture where associates feel supported and connected. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity, maintaining high standards of ethics and compliance, modeling Walmart values, and supporting our culture. Supports Walmart's goal of becoming a regenerative company by making a positive impact on associates, customers, and the community.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Encourages learning, takes calculated risks, and supports technological and skills development.

Walmart offers competitive pay, performance bonuses, comprehensive health benefits, a 401(k), stock purchase options, paid time off, and other benefits including education programs through Live Better U.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm sales, successful completion of a criminal background check and firearm-specific training are required. All associates must complete required training and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership or a related certificate through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

8580 Rock Ridge Dr, Mountain Iron, MN 55768-2800, United States of America

About Us

About Walmart: Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Our commitment remains to helping customers save money and live better. Join us in shaping the future of retail and making a positive impact worldwide.