(USA) Coach/Ops Mgr Trainee-2

Walmart; Virginia (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated leader to drive store performance and enhance customer experience. This role involves developing and mentoring a team, managing budgets, and ensuring operational excellence. The ideal candidate will possess strong financial acumen and exceptional customer service skills, contributing to a positive shopping environment. Join a company that values diversity and continuous improvement, where your leadership can make a significant impact on both associates and customers alike.

Qualifications

• 2 years of college or equivalent experience in retail and supervisory roles.
• Must complete job-required trainings and assessments.

Responsibilities

• Drive financial performance and sales through effective management.
• Monitor merchandise presentation and operational processes.

Skills

Customer Service

Team Leadership

Financial Management

Inventory Management

Communication

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

What you'll do

Drive the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develop and implement action plans to mitigate shrink and achieve sales and profit goals. Provide supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Set clear expectations, provide recognition, communicate consistently, and ensure diversity and inclusion. Build relationships with key stakeholders, support plans and initiatives, and measure progress. Identify and address improvement opportunities, demonstrating adaptability and promoting continuous learning.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all job-required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

671 Southpark Blvd, Colonial Heights, VA 23834-3617, United States of America